Thank you for shopping at Next Buy Store. We value your satisfaction and want to ensure you are happy with your purchase. Please read this policy carefully to understand your rights and obligations when seeking refunds, returns, or exchanges.
Refund Policy
Eligibility
We offer refunds on products that meet the following conditions:
- Damaged or Defective Products: If the product arrives damaged or is defective upon receipt, we will issue a full refund.
- Incorrect Product: If you receive an incorrect product that does not match the item you ordered, we will issue a full refund.
Non-Refundable Items
Certain items are not eligible for refunds:
- Personalized or Customized Items: Products that have been customized or personalized cannot be returned unless they arrived damaged or defective.
- Perishable Goods: Products such as food items are non-refundable.
- Gift Cards: Gift cards are non-refundable.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Notify our customer service team within 90 days of receiving the product.
- Provide Details: Provide your order number, details of the issue, and any relevant photos of the product.
- Return the Product: If instructed, return the product in its original packaging. We may require proof of purchase or additional documentation.
Refund Method
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 days.
Return and Exchange Policy
Eligibility
We accept returns and exchanges under the following conditions:
- Wrong Size, Color, or Variant: If you receive an item that is the wrong size, color, or variant, you may request an exchange.
- Unwanted Items: If you change your mind about a non-customized product, you may return it for store credit or exchange it for another item of equal or lesser value.
Return/Exchange Process
To request a return or exchange, please follow these steps:
- Contact Us: Notify our customer service team within 90 days of receiving the product.
- Provide Details: Provide your order number, details of the issue, and specify whether you want a return for store credit or an exchange for a different item.
- Return the Product: If instructed, return the product in its original packaging. We may require proof of purchase or additional documentation.
Non-Returnable/Non-Exchangeable Items
Certain items cannot be returned or exchanged:
- Personalized or Customized Items: Products that have been customized or personalized cannot be returned unless they arrived damaged or defective.
- Perishable Goods: Products such as food items cannot be returned or exchanged.
- Gift Cards: Gift cards cannot be returned or exchanged.
Contact Us
We love hearing from our customers! Whether you have a question, need assistance, or simply want to share your story, we are here to help.
You can reach us by: