Frequently Asked Questions
What types of products do you offer?
We offer a variety of pet supplies, including pet food, toys, and cleaners for both cats and dogs.
Do you offer free shipping?
Yes, we provide free shipping on all orders over $99.
What is your return policy?
We accept returns within 90 days if the goods have problems. Please refer to our Return/Refund Policy for more details.
How can I contact customer support?
You can contact us 24/7 at +1 (903) 426-2722 or email us at contact@nextbuystoree.com.
Are payments secure?
Yes, we ensure 100% secure payment.
Do you offer any discounts or promotions?
Yes, we frequently have promotions such as 30% off orders over $150, 20% off pet cleaners over $50, and 25% off pet toys every Friday.
Do you have a newsletter?
Yes, subscribe to our newsletter to receive exclusive offers and pet care tips.
Where are you located?
Our address is 5007 Timber Creek Dr, Tyler, TX 75703, USA.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to track your package.
What payment methods do you accept?
We accept major credit cards, PayPal, Stripe and Apple Pay.
Do you ship internationally?
Currently, we only ship within the United States.
Can I change or cancel my order?
Yes, you can change or cancel your order within 24 hours of placing it by contacting our customer support.
Do you ship internationally?
Currently, we only ship within the United States.
How long does shipping take?
Standard shipping typically takes 3-5 business days.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased online.
Are your products eco-friendly?
We strive to offer eco-friendly and sustainable products whenever possible.
How can I leave a review for a product?
You can leave a review on the product page after making a purchase.
Do you offer bulk discounts?
Yes, we offer bulk discounts for large orders. Please contact our sales team for more information.
What if I receive a damaged item?
If you receive a damaged item, please contact us immediately for a replacement or refund.
Can I create a wishlist?
Yes, you can create a wishlist by signing into your account.